Why is my account locked?

There are several reasons why your account might be locked:

• Duplicate Accounts: Our system has detected that you have a duplicate account. The secondary account will be disabled, while your original account will remain active.

• Card Information: We have recognized the same card information on more than one account. We will send you an email to correct this issue before proceeding with any account lock.

• Disputed Transactions: If you have disputed a transaction processed through Kasheesh, your account will be temporarily locked until the dispute is resolved.

• Outstanding Balance: If there is an outstanding balance owed to Kasheesh, your account may be locked until the balance is settled.

• Fraud Detection: Our system has identified noticeable fraud on your account. We take these issues seriously and may lock your account while we investigate further.

• Geographic Restrictions: Please note that you cannot log into your Kasheesh account if you are outside of the US.

If you need further assistance, reach out to our support team for help in resolving the matter and regaining access to your account.