Managing my Account
How to manage your account and payment info!
My Wallet
'Your Cards' is now 'Your Accounts'
Welcome to the new 'Your Accounts' page! Our team wanted to transition over to this new view of your card and card account info to offer more insight ...
How do I link my cards and accounts through Plaid?
To link a new card or account through Plaid follow these simple steps! Link a new account: Open your Kasheesh dashboard and click on 'Your Accounts' o...
How do I update my address?
We'd love to help you update your address! To make this change, simply reach out to our customer support team. You'll need to provide us with a docume...
Is there a limit to the number of cards I can add to my Kasheesh account?
We strive to accommodate a wide range of merchants on our platform. However, we implemented a maximum limit for a number of cards that can be used per...
What if I can't link my card or accounts with Plaid?
If you're having trouble linking your card through Plaid or if your account isn't being mapped correctly, there are a few possible reasons and steps y...
What happens if one of my cards expires?
If one of your cards expires, don't worry! In most cases, Kasheesh will automatically update your account with the new expiration date once your card ...
Can I edit my card information after I add it to my Kasheesh account?
Once you've entered your card information, it cannot be edited directly. We understand that mistakes happen, so we encourage you to double-check your ...
Can I add the same card on more than one Kasheesh account?
No, you can only add a card to one Kasheesh account. This policy is in place to enhance account security and prevent potential misuse. If you have any...
Logging In
How do I enable two-factor authentication on my account?
To enable 2FA (two-factor authentication) on your account, follow these easy steps! Go to https://app.kasheesh.co/dashboard and click on the icon wi...
I lost my login information
Don’t worry! We’re here to help you regain access to your account. Please follow these steps: Forgot Email Address: If you’ve forgotten which email a...
I need to reset my password
Don't worry; we've got you! Click here Input your email address Select 'Reset' Check your email inbox for further instructions. Phew! If you don't se...
Why is my account locked?
There are several reasons why your account might be locked: Duplicate Accounts: Our system has detected that you have a duplicate account. The second...