Understanding Kasheesh Refunds: Process, Splits, and Fee Policy
When it comes to refunds with Kasheesh, we aim to make the process as straightforward as possible. Here's what you need to know:
How Refunds Are Processed
We issue the refund the same way you split the payment at the point of purchase.
For example, if you made a $500.00 purchase split evenly over 5 cards ($100.00 each), and the Customer returns the item to the merchant. A full refund is issued and $100.00 would be refunded to each of the 5 cards.
Key Points to Remember
Partial Refunds: If the merchant issues a partial refund, the refund will be split across your cards in the same proportion as the original purchase. For example, if you made a $1,000.00 purchase with $500.00 on one card and $250.00 each on two other cards, and $500.00 of that purchase was refunded, the refund would be split as follows:
Processing Time: Refunds typically take 3-5 business days to process and appear on your card statements, depending on your card issuer.
Transaction Fee: The 2% transaction fee charged by Kasheesh is not refunded after a successful initial purchase.
If you have any issues or questions about a refund, our support team is here to help!