My transaction was declined; what do I do now?
Edited
Some common hiccups are:
Our issuing bank blocks the merchant or transaction. Check out a list of restricted merchants and transactions here.
Insufficient funds on one of your underlying cards.
The totals don't match. Double-check the purchase total and the total on the single-use card match. (single-use only)
The card was already used to complete another purchase. (single-use only)
We are a pinless debit card. If you select 'Debit' for Tap-to-Pay, it will prompt you for a PIN. To avoid this, please select 'Credit' when using Tap-to-Pay.
Need more transaction info? Contact support using the chat box in the lower right-hand corner of this page!